General Information

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We completely understand that sometimes you would like to return an item. We aim to make this as easy & as seamless as possible. We also strive to abide by the Consumer Rights Act (2015).

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Once your form (new health form or repeat form) and payment is received by Slim Transformation, we have the form processed, reviewed and card fees for your original payment at a cost of £25 per payment/per form.

 

If you decide to cancel at any stage prior to shipment of your item, we can cancel the order and issue a refund minus the £25 admin fee to cover the costs incurred. This £25 admin fee will be deducted from your refund.​

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Processing a Refund

 

If a refund is processed for any reason (partial or full), we aim to process the refund within 3 working days from your refund request. We will process the refund to the original payment method used by the customer. We can offer a credit note in the form of Loyalty Points for you to use towards your next order should you prefer this method.​

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How will we correspond?

 

All correspondence regarding a refund MUST be made in writing to us via email to info@slimtransformation.co.uk

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Whilst we accept phone calls to discuss things, we will always require an email for formality and to send to the manufacturer or pharmacy.

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