Delivery Policy
General Information
Slim Transformation will organise distribution & shipping with our pharmacies to the customer's home address or a suitable alternative.
Please ensure you have provided the correct address via your Health Form or Payment Form.
Items are dispatched with a priority Special Delivery option to ensure a speedy delivery.
All items being delivered have tracking numbers and will require a signature by the recipient upon delivery.
Due to COVID-19, we are currently unable to deliver your product to Drop Off / Collection Points due to infection prevention purposes - this reduces the risk of cross-contamination by having less people handle your goods or have access to your goods. We take your safety very seriously and value your custom.
Cost
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UK & Ireland - FREE Special Delivery (Next Working Day where possible)
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Mainland Europe - £10 (3-5 working days)
Time Scale
We aim for Next Working Day delivery, where possible. This is dependent on the time of your consultation and the time of payment. Any orders procssed (e.g. paid) before 2pm on a Monday to Friday will be subject to next working day special delivery. Your product can therefore arrive between Tuesday & Saturday, depending on your day of order
Items paid for Saturday & Sunday will result in delivery from the Tuesday onwards.
Delivery Enquiries
Any enquiries with your delivery must be made in writing to Slim Transformation via email -
All enquries will be handled by our admin team during Monday to Friday, 9am-4:30pm.
Damage in Transit
If any of your items are damaged in transit, please contact us immediately via email and we will investigate further for you.
Returns, Refunds & Replacements
Once dispatched, items are non-refundable or returnable, unless damaged or defective. Please see our Return, Refund & Replacement Policy for further information.