top of page

Delivery Policy

General Delivery Information

Slim Transformation will organise distribution & shipping with our pharmacies to the customer's home address or a suitable alternative.

 

Please ensure you have provided the correct address via your Health Form.

Items are dispatched using priority Special Delivery to ensure a speedy delivery.

 

All medical products being delivered will have tracking numbers & this information will be sent to you.

 

All medical products will require someone to be at the delivery address to accept delivery & sign for delivery.

Fridge-line items will be sent in cool packaging and will need to be stored in your fridge once it arrives prior to first use.

All fridge-line items are stored in packaging which keeps them within temperature range for up to 72 hours from dispatch.

 

If you miss your delivery, the pharmacy offers up to 2 re-deliveries for a package. If you miss these, the package must be returned to the pharmacy & the medication disposed of. You will be unable to get a replacement product or claim a refund for this unless the delivery company, pharmacy or Slim Transformation are at fault. If a fault, delay or concern arises before you have received your delivery, you must refuse acceptance of the package when it arrives. This will then be returned to the pharmacy and we can liaise with you regarding a remedy. Please see our Returns Policy for this.

Cost

  • UK - Our pharmacy suppliers offer delivery via DPD & Royal Mail, which must be signed for by someone at your delivery address. We can delivery Tuesday to Saturday, excluding Sunday or Monday.

  • IRELAND - Our pharmacy suppliers offer delivery via DPD to a THIRD PARTY delivery provider, who specialise in delivery to Ireland. The THIRD PARTY delivery providers for Ireland include AddressPal, who liaise directly with you as the customer regarding your delivery. We will provide you with all the relevant documentation to receive your order.

Time Scale

We aim for Next Working Day Delivery, where possible. This is dependent on the time of your consultation, the time of payment & the time of your prescription being completed and processed by the pharmacy. It is also dependent on delivery slots being available and the stock being available due to the nationwide shortage of these medications.

 

Any orders placed before 1pm on a Monday to Friday will be subject to next day special delivery. Your product can therefore arrive between Tuesday & Saturday, depending on your day of order.

Items paid for & prescribed after 1pm Friday, or on a Saturday & Sunday, will result in delivery from the following Tuesday.

For fridge-line items, the cold chain is kept for up to 72 hours via secure temperature controlled packaging from the pharmacy.

Delivery Enquiries

 

Any enquiries with your delivery must be made in writing to Slim Transformation via email - info@slimtransformation.co.uk

All enquiries will be handled by our admin team during Monday to Friday, 9am-7pm, and Saturday to Sunday 10am-4pm.

Damage in Transit

 

If any of your items are damaged in transit, please contact us immediately via email and we will investigate further for you.

Returns, Refunds & Replacements

 

Once dispatched, items are non-refundable or returnable, unless damaged or defective. Please see our Return, Refund & Replacement Policy for further information.

Updated: January 2023

bottom of page