General Delivery Information
Slim Transformation will organise distribution & shipping with our pharmacies to the customer's home address or a suitable alternative.
Please ensure you have provided the correct address via your Health Form or Payment Form.
Items are dispatched with a priority Special Delivery option to ensure a speedy delivery.
All items being delivered have tracking numbers and will require a signature by the recipient upon delivery.
Fridge-line items will be sent in cool packaging and will need to be stored in your fridge once it arrives prior to first use.
Due to COVID-19, we are currently unable to deliver non-fridge products to Drop Off / Collection Points due to infection prevention purposes - this reduces the risk of cross-contamination by having less people handle your goods or have access to your goods. We take your safety very seriously and value your custom.
UK & Ireland - Our pharmacy offers Special Delivery via DPD & Royal Mail, which must be signed for by someone at your delivery address. We aim for next day where possible, excluding Sunday or Monday.
Tuesday - Saturday: FREE
Saturday Guaranteed Pre-12 Delivery: £15.99
Mainland Europe - £10 (Up to 5 working days)
We aim for Next Day Delivery, where possible. This is dependent on the time of your consultation, the time of payment & the time of your prescription by the pharmacy. Any orders prescribed by the pharmacist before 2pm on a Monday to Friday will be subject to next day special delivery. Your product can therefore arrive between Tuesday & Saturday, depending on your day of order.
Items paid for & prescribed after 2pm Friday, or on a Saturday & Sunday, will result in delivery from the following Tuesday.
Any enquiries with your delivery must be made in writing to Slim Transformation via email - email@example.com
All enquiries will be handled by our admin team during Monday to Friday, 9am-4:30pm.
Damage in Transit
If any of your items are damaged in transit, please contact us immediately via email and we will investigate further for you.
Returns, Refunds & Replacements
Once dispatched, items are non-refundable or returnable, unless damaged or defective. Please see our Return, Refund & Replacement Policy for further information.