10th June 2021
We also include information on your privacy rights and how the law protects you. It is important you read this policy alongside our Deliveries & Returns policies.
This website is intended for those who are above the age of 18 and we do not knowingly collect any privacy data from those under 18.
General Information We Collect From You
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do we collect this information?
There are several ways in which we collect information from you. We collect information from you when you:
Submit your personal details for a call back
Submit your details for a new order
Submit your details for a repeat order
Submit your details via our Health Form
Submit your details for our Members Area
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only, not for any third-party usage or advertising.
We may also collect information automatically about your device, browsing actions & patterns.
We may also receive data from third parties who you have used to come to our website e.g. Google, Facebook, Instagram, referred by a friend etc.
What information do we collect?
We collect a range of data to enable us to provide you with a safe & appropriate service.
The information we collect includes:
Personal Details, inclusive of a relevant form of photo ID (e.g. driver's licence or passport) to ensure we are legally prescribing for a real & genuine person;
Contact Details to ensure we can contact & check-in with our clients under our duty of care;
Transaction Data so we can accurately track what product you have paid for so we can deliver the item to you and to know what products you have purchased from us in the past;
Profile Data which includes your email address for our Members Area & Mailing List;
Technical Data, which includes your IP address, login data, browser type/version, location etc;
Usage Data, which includes information collected via cookies, pixels etc;
Communication Preferences for use with how we contact you e.g. telephone, email, text etc.
Why do we collect the above information?
We collect information for the following purposes:
To provide & operate our service;
To provide customer care & support;
To enable contact between us and you;
To comply with UK laws & regulations.
We do not use your information for any other intended purpose than to provide you with our service, of which you will have contacted us about. We also do not share your information with third party marketing agencies or social media companies.
How will we handle your information?
Your data is securely stored via our website host and our health form host. They store your data on secure servers behind a firewall. We do not use your information for any other intended purpose than to provide you with our service, of which you will have contacted us about. We also do not share your information with third party marketing agencies or social media companies. We only share your data within our company and with our partner prescribers/pharmacies so that we can provide you with the product and/or service.
All direct payment gateways offered by PayPal and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with you?
We may contact you to notify you regarding your order; to offer aftercare, advice or support; issues you may be having; requests you have made to us; to collect payment for a product/service; to send relevant news updates regarding the products you are using; to send health information via our blog; or to discuss anything regarding our products, services or payments.
For these purposes, we may contact you via email, telephone, text messages, and post regardless of your initial preference method for contact.
A cookie is a small file of letters and numbers that we store via your browser, allowing us to differentiate you from other users (but not by using identifiable personal information). This means that the website will allow you to log-in to your member's account, allow us to count how many people visit the website in general, enables you to auto-fill any forms on our website you have previously filled out. These are analytical or performance cookies and do not allow us to identify any personal data or information about you as a person.
Our responsibility to you
We have put in place appropriate security measures to prevent your data from being accidentally lost, used inappropriately, altered, disclosed or stolen. We also limit access to your data on a need-to-know basis e.g. a pharmacist will see only your relevant personal details & ID to confirm identity to enable them to legally prescribe a medication to you.
We only retain your information for as long as necessary. Personal information is stored for up to 6 years after the last dealing you had with us for legal and tax purposes within the UK.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at and we will assess your request.