Returns, Refunds & Replacements
We completely understand that sometimes you would like to return an item. We aim to make this as easy & as seamless as possible. Wealso strive to avbide by the Consumer Rights Act (2015).
Once payment is received by Slim Transformation, a prescription is written specifically for you. This is sent to our pharmacy. Once dispensed (e.g. sent out to you) by the pharmacy, there cannot be any returns if you simply change your mind about your order or if you are dissatisfied once you have started the medication.
Our products are Prescription Only Medications and, once dispensed, any returned medication must be destroyed by a pharmacist within 30 days at a cost. It is illegal to re-sell a prescribed medication.
However, there are exceptions in which returns can apply. Any damage or discrepencies with your product/package must be raised with us within 12 hours of your item being received.
Any defects must be indetified and highlighted within 48 hours of receipt of your package (the time starts from the minute the package is signed for).
Due to this being a prescription-only medication, we are under the clock to address any issues with our pharmacy as soon as possible within their Returns Policy.
Damaged or Defective Goods
If your item arrives damaged or defective, we are able to initiate our Returns Process.
Noticeable damage to the outer packaging, which has caused damage to the product itself
Damage to the blister packaging or notable damage to the pens
Defective goods include;
Tablets which have arrived broken or missing
Pens which do not calibrate or administer the medication correctly
Pens which are cracked or leaking or visibly damaged
The liquid within the pens is cloudy or lumpy
Our Returns Process
If a return is agreed between the customer & Slim Transformation, all items sent to the customer must be returned within 30 days of receipt of the damaged goods (e.g. the medication, any other medications, sharps bins etc).
However, if you have purchased multiple items & wish to only return one defective item, Slim Transformation may exercise discretion on sending back only the damaged or defective items.
If required, an investigation will take place to ascertain the full facts, which may include third parties (e.g. pharmacies, delivery agents etc). We will aim to complete an investigation within 28 working days, with exceptions to delays caused by relying on information from the aforementioned third parties.
How will we handle your returned item?
If an item is damaged or defective, we will pay the costs associated with returning the item. The customer will pay the return postage up front and then send Slim Transformation proof of postage, which must display the cost of posting the item(s) back.
If our investigation finds that the item(s) was indeed damaged or is defective at no fault of the customer, Slim Transformation will offer you:
A full refund of the product cost & the return postage cost; or
A replacement product & a refund of the return postage cost.
If, however, the investigation finds that the item(s) has been returned inappropriately or intentionally damaged beyond our control, Slim Transformation will not provide a refund or pay for the return postage.
Processing a Replacement
If a replacement is agreed by both parties, we aim to dispense & ship a replacement within 3 working days from the day that the replacement is formally agreed.
Processing a Refund
If a refund is processed, we aim to process a refund within 3 working days to the original payment method used by the customer. We do not offer credit notes nor do we offer a refund by any other means except the customer's original payment method.
How will we correspond?
All correspondence regarding a return, refund or replacement MUST be made in writing to us via email to
Whilst we accept phone calls to discuss things, we will always require an email for formality.