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Nutritionist

Survey

Have you got 5 to 10 minutes to help us shape your weight loss journey and give us your honest feedback?

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We're conducting a quick survey to see how we are doing and how you feel we can help you with your weight loss journey for the future.

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As a thank you, you will be emailed a unique code for £25 towards your next order with us.

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Thanks in advance,

The Slim Transformation Team

Feedback Survey

Let's start with some basic information about your journey with us so far and feedback regarding our health forms...

How long have you been a customer?
Which payment method do you use?
How easy do you find completing the initial Health Form? 1 star being not easy and 5 star being very easy:
How easy do you find completing the Repeat Order Form? 1 star being not easy and 5 star being very easy:

How would you rate our communication with you regards to:

The time it takes us to respond to your order form? (1 star being slow and 5 stars being very quickly)
The time it takes to respond to a query or an email (1 star being slow and 5 stars being very quickly)
Quality of information and/or explanations given to you (1 star being very poor and 5 stars being very good)
Mannerism / courtesy / politeness of the customer care team (1 star being very poor and 5 stars being very good)
Our blog posts - do you feel the content is useful? (1 star being very poor and 5 star being very good)
Our emails - do they contain useful / helpful information? (1 star being very poor and 5 star being very good)

How would you rate the delivery service from our third party couriers e.g. Royal Mail, DPD and APC?

Speed of delivery (1 star being very poor and 5 stars being very good)
Communication from the courier (11 star being very poor and 5 stars being very good)
Receiving the package safely (1 star being very poor and 5 stars being very good)
How would you rate the protection of your item during transit? (1 star being very poor and 5 stars being very good)
How would you rate the temperature of your item during transit? (1 star being very poor and 5 stars being very good)
How would you rate the accuracy of order arriving correctly? (1 star being very poor and 5 stars being very good)

How would you rate the following aspects of our aftercare:

Frequency of email check ins (1 star being very poor and 5 stars being very good)
Ease of accessing the Aftercare information via the memers area of the website (1 star being very poor and 5 stars being very good)
Content of the aftercare e.g. usefulness, does it help, is it relevant etc. (1 star being very poor and 5 stars being very good)
Ease of understanding the aftercare literature (1 star being very poor and 5 stars being very good)
Being able to access support when needed (1 star being very poor and 5 stars being very good)
The level of support I receive when I contact the Customer Care Team (1 star being very poor and 5 stars being very good)
The reponse time when I contact Customer Support (1 star being very poor and 5 stars being very good)
If you have an issue, how would you rate the resolution to the issue? (1 star being very poor and 5 stars being very good)
Overall, how would you rate our customer service? (1 star being very poor and 5 stars being very good)

As we continue to grow, we want to make sure we are providing the best possible service to our customers. This includes looking at what potential services you feel would be of benefit to you whilst you undertake this weight loss journey to help you get to where you want to be.

Would any of the following services be of interest to you whilst you use the medication?

Thank you for taking the time to complete our feedback survey. As a thank you, you can claim a code for a £25 credit towards your next order. Please leave your e-mail address below to claim the code:

Thanks for your feedback!

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